EXCELLENTTrustindex verifies that the original source of the review is Google. Four years ago, Colorado's premier roofing company expertly installed a new roof on my residence. Steve's commitment to quality and his exceptional customer service were truly outstanding.Posted onTrustindex verifies that the original source of the review is Google. Steve did an awesome job at evaluating my roofing material for insurance purposes. Will use him again when needed.Posted onTrustindex verifies that the original source of the review is Google. They did a fantastic job from start to finish. The scheduler was easy to work with as I had to put the job off a few months after quoting. They honored the previous quote and did an awesome job repairing the damaged front door ceiling area. This required replacing water damaged areas, broken roof tiles and adding new gutters/down spouts so the water from the steep roof would flow properly. They even matched and repainted the entire front door ceiling to the house trim and gutters. Very honest family company with knowledgeable employees.Posted onTrustindex verifies that the original source of the review is Google. Great company, Pete and Jim were very easy to work with, responded quickly when questions were raised, and are very genuine people. No hard sells and no pressure to book. Pete was very straightforward with his information and didn't try to oversell anything. Everyone "has a guy" to call for different jobs when they own a house. Pete and Colorado's Best Roofing is now our "guy" to call.Posted onTrustindex verifies that the original source of the review is Google. Great people to work with! Everything went smoothly and they were super working with my insurance company!Posted onTrustindex verifies that the original source of the review is Google. In July, I had a hail claim. USAA sent out their own adjuster and cut me a check based on that estimate. About 40% of the estimate amount was for minor damages I was planning to ignore like a few dings in the garage door, some dinged window screens, a replacement mailbox...a lot of things that were not very damaged but considered hail casualties. My biggest concern was the roof and gutters, so I contracted with CBR right away. I was referred by my best friend's child, who was employed by CBR at the time. I gave the initial check paying for the bulk of the work, and the work began in August. It went pretty well. I did notice that when they replaced a skylight, they didn't actually connect the tube, so there was no light coming in. Had to get gaslit about how easy it is to forget to connect a skylight. Ultimately, it was fixed, but not before having to deal with some accountability allergy. It wasn't an apology as much as excuses, which is tacky...but, cool. After handing over the first check, the billing activity at CBR was decided by divination or something, because since August I have been asking, and asking, and asking to see final billing numbers, and to see the supplement CBR allegedly filed with USAA for some things missing from the initial estimate. I never saw any of these things. Instead, I was regularly hounded by CBR and asked if I had gotten a supplement check from my insurance yet. I repeatedly said no, and that I haven't even seen that a supplement was filed with USAA at all. CBR SWORE they filed a supplement but would never send me any proof whatsoever that they actually sent a supplement to USAA. They gaslit me so hard, that I believed they DID file a supplement and that USAA were the ones dropping the ball. I literally opened an insurance commission claim because these roofers had me so convinced that they had filed this paperwork. The insurance commission looks into it, of course, and they say they have no evidence that CBR ever filed a supplement at all. I am pissed off and embarrassed to the core at this point that I wasted the insurance commission's time. Meanwhile, it's January, and I am STILL getting asked if I have received the supplement check yet, and I am STILL telling CBR to share the supplement info they claim to have submitted, because nobody but them believes it exists. I finally get a response from Stacey at CBR. She sent an estimate and an invoice. Immediately I notice, the invoice is $8k-$9k more than insurance paid me for the work. Confused, I said "okay, you need to show me the supplement paperwork that accounts for this $8k difference." What did they show me? The ORIGINAL estimate from USAA. The estimate which was about 40% work that CBR DID NOT DO. They billed me for the whole amount of the original estimate without going through the line items to check off the work/amounts they actually performed. Twice, I had to go over each estimate line item CBR worked on, highlight it, put it into a spreadsheet and send it to them because clearly CBR's billing team is not equipped for the task. I hope CBR has my correct mailing address for my W2, since I have to join their staff and help, periodically. They don't like that they are not getting the whole estimate worth of funds, despite not doing the whole estimate worth of work, and there is no supplement to justify receiving $8k-$9k more than what is estimated. The worst part is that my friend's daughter was laid off in the autumn season, and now they have the audacity to call her, who does NOT WORK THERE ANYMORE to deal with this claim. Still no evidence of any supplemental information sent to USAA, and they are still trying to send me an invoice for $8k more than the estimate with no backup. A line item on the invoice CBR provided is legitimately: "overhead and profit". Yes, I'm sure USAA will find that description adequate enough to send you $8k...Christ on a cracker... I have been in accounting for over sixteen years, 3 of those years working in insurance, and I have never seen billing run so poorly.Posted onTrustindex verifies that the original source of the review is Google. We talked with a total of four roofing companies after our home suffered significant hail damage. We were most comfortable with Colorado's best, and we made the right choice. There was a lot of damage, so it took a while but Jim managed the project meticulously to the end.Posted onTrustindex verifies that the original source of the review is Google. We worked with Angelo & Gunner (& Tyler) to fix our roof leak issue for a flat rooftop deck - they were extremely professional, communicative, efficient, and quick! Most importantly, they were thorough with the repairs and very knowledgeable about Colorado rooftop decks which made us feel really confident working with them. I would recommend them to others and choose to work with them if I ever have roofing needs in the future. Thanks for your help!Posted onTrustindex verifies that the original source of the review is Google. Colorado’s Best Roofing is an absolutely top notch operation. We were hit in the May 2024 hail storm and reached out to this company. Jim Parish responded immediately and got to work on our project. The important thing to say is that Jim stayed connected all the way through the details and punch list when the actual roof went in several months ago. There are so many smaller parts to these hail storms: gutters, fences, windows, painting, insurance companies. It’s a lot and Jim never let up until it was all completed. He was dedicated, honest, ALWAYS responsive and just a quintessential professional. (And we had a lot of good laughs along the way)!! I am so thrilled to have worked with this company and I will use them again and again as these storms are here to stay! Thank you Colorado’s Best and Jim! You truly ARE the best!! ?
